Privacy Policy

At Webbs we are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 (the DPA) until it is no longer in force, and other applicable laws and regulations that relate to data protection and privacy. This policy was updated in April 2018 to show that we are adhering to the new General Data Protection Regulation (GDPR).

The privacy of our customers is of paramount importance and we will always treat your personal information as confidential. If you have any questions or concerns relating to our privacy policy, please do not hesitate to contact Customer Services and one of our representatives will be happy to help.

In the course of our dealings with you, we will collect and process personal information about you in order to provide you with the goods and services you request and to administer our relationship with you. This may involve the sharing of your personal information with other third parties.

Who are we?
In this Privacy Policy, references to we, us or our (or words of similar import) means Webbs Garden Centres Ltd., Company Number 777596, Registered Office: Webbs Garden Centres Ltd, Wychbold, Droitwich, Worcs, WR9 0DG

For the purposes of this policy we are the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy. As described below, we may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right.

This section provides you with information about:

• what personal data we hold and process;

• in respect of personal data that we did not collect from you directly, where we obtained that data from, and what types of data we have collected;

• the purposes for which we may process your personal data; and

• the legal grounds on which we process your data

Order processing:
When you place an order(s) for goods or services via our website or in store we collect personal information which may include; your contact details (including email address and mobile phone number), payment card details, delivery address and any transaction details. If you become a registered user of our website, you can save your details for future use. We also collect data about your purchase history, and information generated from our own analysis of this information.

How we use this data:
We process your personal data on the basis of performing a contract. This personal data may be processed for the purposes of administering payment, to allow us to deliver the services/goods you have ordered through our website and in keeping proper and accurate records of these transactions.

Data is processed through our website provider Paraspar and held on UK based servers. We hold your data in our own database, which is UK hosted. Payment data via our website is processed via our PCI approved payment providers Sage Pay and PayPal. No payment card information is held by us.

If you do not complete your registration or order, where you have given us your consent, we may use any contact information you have provided us to follow-up on your partial registration or order.  If you have given your consent and chosen to receive marketing communications we will add your email address to our marketing database as set out in the section below. If you are a previous customer, we will retain the contact information you have provided to us in our marketing database until such time as you opt-out of receiving marketing communications from us. The legal basis on which we hold this contact information is legitimate interest.

We will share some of your personal data with selected third parties in order to provide you with the goods and services you request and to administer our relationship with you. This will include couriers to deliver parcels on our behalf, our email platform provider, credit reference agencies and third parties who operate data storage/management systems on our behalf. Full details of such third parties can be provided on request (using the contact details in the "How you can contact us" section below).

ClubCARD Members:
When you become a member of Webbs ClubCARD we may collect the following personal data: Name, Date of Birth and Contact details (including email address and mobile phone number). We also collect data about your purchase history, and information generated from our own analysis of this information. We hold your data in our own database, which is UK hosted. We may use your name, address, phone number and/or email address to send you marketing communications by your preferred contact method about our products, services and events which we feel may be of interest to you.

We may use your address, date of birth and purchase history (including the types of products and services you purchase, the amount you spend with us, the time of year you shop and how you shop (online or in person)) to create a profile of you and your spending habits to assist us in sending to you relevant communications and information based on our understanding of your preferences, so we can improve our customers’ experience. We process your personal data on the basis of performing a contract with you - keeping in contact with our clubCARD members, keeping our customers up to date with our news, offers and events, promoting our products, services and events (on the basis of your preferences).

We process your purchase data to understand our customers’ spending habits. The legal basis for this processing is our legitimate interests, to assist us in improving our centre and sales offering.

We will share some of your personal data with selected third parties in order to provide you with the goods and services you request and to administer our relationship with you. This will include our marketing agencies (who carry out the profiling referred to above on our behalf), mailing house provider, our email platform provider, credit reference agencies and third parties who operate data storage/management systems on our behalf. Full details of such third parties can be provided on request (using the contact details in the "How you can contact us" section below).

Competitions:
When you enter a competition either in store or on our website we will collect your contact details which may include name, address, email address and phone number. We process your personal data on the basis of consent to allow us to process your entry in to the competition. If you have given your consent and chosen to receive marketing communications we will add you to our email marketing newsletter database as set out in the section below.

We will share some of your personal data with selected third parties. This will include our email platform provider, and third parties who operate data storage/management systems on our behalf. Full details of such third parties can be provided on request (using the contact details in the "How you can contact us" section below).

Email Marketing Communications:
While making a purchase or entering a competition via our website or in-store you may be given an opportunity to provide us with your contact details and join our email marketing database. We may use your email address to send you marketing communications via email about our products, services and events which we feel may be of interest to you.

We process your personal data on the basis of consent, we will only send our email marketing to people who have given their consent to state they wish to receive them. (For clubCard members please see clubcard section). We will share some of your personal data with selected third parties. This will include our marketing agencies, our email platform provider, third parties who operate data storage/management systems on our behalf. Full details of such third parties can be provided on request (using the contact details in the "How you can contact us" section below).

Direct Mail Marketing:
From time to time we may process data to send you direct mail via post. We may use your contact details to send you direct mail about our products, services and events which we feel may be of interest to you. We hold your data in our own database, which is UK hosted.

We process your personal data on the basis of our legitimate interests of keeping in contact with our current and previous customers to keep them informed of our news, offers and events. We will share some of your personal data with selected third parties. This will include our marketing agencies, our mailing house provider, third parties who operate data storage/management systems on our behalf. Full details of such third parties can be provided on request (using the contact details in the "How you can contact us" section below). You may opt-out of receiving our marketing at any time by contacting us on the details below.

Website usage:
We may process data about your use of the Site ("usage data"). This may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. This data is obtained through our analytics tracking system, Google Analytics. Often usage data will be aggregated in such a way that it contains no information pertaining to an individual at all: as such is it not actually personal data but we address it in this Notice for completeness’ sake.

We process this data for the purpose of improving our Site and the legal basis for this processing is our legitimate interests.

Facebook usage:
You may come across us on Facebook through your own networks, or you may be presented with an advert from us. We target adverts at audiences that look like they have an interest in our goods and services. We do this to inform, educate and engage new and existing customers.

More information on how to control the ads you see on Facebook can be found here: https://www.facebook.com/help/1075880512458213/?helpref=hc_fnav

If you contact us via this channel please be aware that we have no control over the data provided while on the platform. Your enquiry data may be transferred to our database as detailed in the enquiry data section.

CCTV: 
CCTV footage in which you feature when you visit our premises. This data is held in the UK. We may use CCTV data to address any claims made against us; for example, we may share details of our accident logs and CCTV footage with our claims handlers and insurers in connection with any claim made or likely to be made against us.

Customer services:
In the event that you have an accident while in-store that you bring to our attention, we may record details of that accident and any injury you suffer in the relevant store's accident log.

If you lodge a complaint with us we will record details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.  This information will be stored in our database. We will only use the complaint data to process the complaint and to check on the level of service we provide or how contracts are performed. We may compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone. We may have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. We process your personal data in this way on the basis of our legitimate interests in dealing appropriately with the complaint.

If you make a warranty claim with us we will record your personal details and details of the fault. This information may be shared with the manufacturer to process the warranty claim.

Enquiries:
If you get in touch with us via the contact form on the website, via phone, email or face to face in-store we may save the details you provide us in our database. This way, if you get in touch with us in future we can refer to our previous conversations. The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you The legal basis for this processing is our legitimate interests in responding to your enquiry appropriately. We will not contact you or share your details without asking for your consent.

Job applications:
While making an application for a vacancy that we are advising we will ask you to either send your CV to us or complete an application form. These will include a variety of your data including your contact details, employment history and other information. You may also provide us with special category data, namely health conditions and criminal convictions. We use the information to process your application for employment with Webbs. We process your personal data on the basis of consent, we will only use your data for processing your application and if unsuccessful your data will be retained for a period of 12 months. Your data will not be shared without your consent.

Correspondence:
We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website and any contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

Other processing and data sharing:
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks. We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Details of 3^rd parties:
Full details of the third parties we work with can be provided on request using the contact details in the "How you can contact us" section below.

Opt-Out of Communications:
You may opt-out of receiving communications at any time by clicking unsubscribe in emails or by contacting us using the details below. If you are a clubCARD member and choose to unsubscribe from all communications we will be unable to perform the services offered to you as part of your membership, such as sending you rewards or providing benefits.

International transfers:
We do not transfer any of your data outside of the European Economic Area. Where your personal data is transferred outside of the EEA, we will ensure that either (a) The European Commission has made an "adequacy decision" with respect to the data protection laws of the country to which it is transferred, or (b) we have entered into a suitable data processing agreement with the third party situated in that country to ensure the adequate protection of your data. In all cases, transfers outside of the EEA will be protected by appropriate safeguards.

How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to:

• Allow you to remain logged in to your account when browsing our store.

• Remember your preferences when using the store

• We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs, such as remembering the last product you viewed. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 

• a right of access to such data;

• a right to object to processing that is likely to cause or is causing you damage or distress;

• a right to prevent processing for direct marketing;

• a right to decisions made by automated means;

• a right to have inaccurate personal data rectified, blocked, erased or destroyed; and

• a right to claim compensation for damages caused by a breach of relevant data protection legislation.

Your right to access your data:
You have the right to ask us to confirm whether or not we process your personal data and, to have access to the personal data, and any additional information. That additional information includes the purposes for which we process your data, the categories of personal data we hold and the recipients of that personal data. You may request a copy of your personal data. The first copy will be provided free of charge, but we may charge a reasonable fee for additional copies.

Your right to rectification:
If we hold any inaccurate personal data about you, you have the right to have these inaccuracies rectified. Where necessary for the purposes of the processing, you also have the right to have any incomplete personal data about you completed.

Your right to erasure:
In certain circumstances you have the right to have personal data that we hold about you erased. This will be done without undue delay. These circumstances include the following: it is no longer necessary for us to hold those personal data in relation to the purposes for which they were originally collected or otherwise processed; you withdraw your consent to any processing which requires consent; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. We will analyse each request for erasure and we will agree if there is no legitimate reason to retain the data to the normal retention period, at which point we will instruct anonymisation of the data.

Your right to restrict processing:
In certain circumstances you have the right for the processing of your personal data to be restricted. This is the case where: you do not think that the personal data we hold about you is accurate; your data is being processed unlawfully, but you do not want your data to be erased; it is no longer necessary for us to hold your personal data for the purposes of our processing, but you still require that personal data in relation to a legal claim; and you have objected to processing, and are waiting for that objection to be verified. Where processing has been restricted for one of these reasons, we may continue to store your personal data. However, we will only process it for other reasons: with your consent; in relation to a legal claim; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

Your right to object to processing:
You can object to us processing your personal data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of our legitimate interests or those of a third party. If you make an objection, we will stop processing your personal information unless we are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or the processing is in relation to a legal claim.

Your right to object to direct marketing:
You can object to us processing your personal data for direct marketing purposes. If you make an objection, we will stop processing your personal data for this purpose.

Your right to data portability:
Where you have given us consent to process your personal data for the performance of a contract, you have a legal right to receive a copy of the personal data we hold about you. We will not be accepting Data Portability files from other third party companies/individuals.  When a data request is made of us we will make available all applicable personal data to you in a .CSV file or alternative machine readable format agreed by us to be passed to the appropriate third party on your instruction. We will not however process your data in this way if we believe that it may pose a threat to the security of the data.

Your right to object for statistical purposes:
You can object to us processing your personal data for statistical purposes on grounds relating to your particular situation, unless the processing is necessary for performing a task carried out for reasons of public interest.

Automated data processing:
To the extent that the legal basis we are relying on for processing your personal data is consent, and where the processing is automated, you are entitled to receive your personal data from us in a structured, commonly used and machine-readable format. However, you may not have this right if it would adversely affect the rights and freedoms of others.

Complaining to a supervisory authority:
If you think that our processing of your personal data infringes data protection laws, you can lodge a complaint with a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

Right to withdraw consent:
To the extent that the legal basis we are relying on for processing your personal data is consent, you are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

Exercising your rights:
You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified above.
 
You have a right to lodge a complaint with the Information Commissioner’s Office via https://ico.org.uk/concerns/

How you can contact us:
If you wish to exercise any of these rights, or you have any questions regarding this policy our data protection team can be contacted via:

Email: [email protected]
Phone: 01527 860 000
Post : Webbs Garden Centres Ltd, Worcester Rd, Wychbold, Droitwich WR9 0DG

Amendments:
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.